Privacy Policy

2. Data We Collect

We collect the following types of personal data from you:

• Account Information: Your name, email address, phone number, and account password
• Delivery Information: Your delivery address and location data (GPS coordinates when requesting delivery)
• Order History: Details of your orders, including restaurants visited and items purchased
• Payment Information: Payment method details processed securely by Stripe (we do not store your card details)
• Communication: Messages you send to our support team
• Usage Data: Your interactions with our platform, including pages visited and features used

3. How We Use Your Data

We use your personal data for the following purposes:

• Order Fulfillment: Processing your orders and communicating with restaurants and drivers
• Delivery Services: Coordinating delivery through our logistics partners
• Customer Support: Responding to your inquiries and resolving issues
• Service Improvement: Analyzing usage patterns to enhance our platform
• Marketing: Sending you promotional offers and updates (with your consent)
• Legal Compliance: Fulfilling tax, legal, and regulatory requirements

4. Third-Party Services

We share your personal data with trusted third-party service providers to deliver our services:

• Stripe: Processes payments securely (does not store card details)
• Onfleet: Manages delivery routing and driver logistics
• Algolia: Powers our search and discovery features
• Google Maps: Provides location and mapping services

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data as long as your account is active. After your account is closed, we retain your data for three (3) years to comply with legal and tax requirements. After this period, your data will be securely deleted.

6. Your Rights Under PDPA

Under Thailand's Personal Data Protection Act (PDPA B.E. 2562), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate data
• Right to Deletion: Request deletion of your data (subject to legal obligations)
• Right to Portability: Request your data in a portable format
• Right to Object: Object to processing of your personal data

To exercise these rights, contact us at support@geko.app.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your PDPA rights, please contact us: